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Contact Us

For any request, you can contact our Customer Care by phone at (+39) 049 8592107 (international call) from Monday thru Friday from 9 am to 1 pm and from 2 pm to 6 pm (CET), excluding national holidays, or by submitting the following contact form.


We will reply to your requests as soon as possible.


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  • This page provides information relevant to the methods of managing the processing of personal data of users who communicate with Serendipity Srl by means of the contact form of this page (the following “User” or “Users”) that can be found at the address (hereinafter the “Website”). It is information given in compliance with art. 13 of the Law Decree of 30th June 2003, no. 196, “Code for protecting personal data” (hereinafter “Privacy Code”).

    1. Personal Data Collector

    The Data Collector is Serendipity Srl (hereinafter only “Serendipity” and/or the “Collector”), with offices at via Fatebenefratelli 15, 20121 Milano.

    2. Purposes of the processing and type of personal details

    The personal details that the User voluntarily provides when he/she sends communications to the Data Collector by means of the contact form on this Website page may be used by the Collector for managing the requests the Users have sent by means of the Website’s contact form. The provision of the personal data for the aforementioned purposes is compulsory for the fulfillment of the User’s requests and, therefore, the processing of personal data by the Data Collector does not require the User’s explicit consent. By not providing the requested data, the User will not be able to use the contact form.

    Please take note that pursuant to art. 130, paragraph 4, of the Privacy Code, the Collector may use the details relevant to the e-mail that the User has provided during the sale of a product or the supply of a service, for offering services similar to those that are subject of the sales and without getting the User’s authorization. At any moment, the User can refuse the processing of data easily and free of charge by following the methods given in the paragraph 5 “Rights of the concerned person.”

    3. Method to process the data

    The User’s data is processed mainly by means of electronic systems and sometimes in hardcopies.

    The User’s data will be kept with a method that allows the identification for the time strictly necessary to achieve the purposes for which the data is collected and processed and, in any case, in accordance with law provisions.

    The Collector and the responsible part have adopted suitable security measures in accordance with the law to prevent the loss of Data, unauthorized access or improper or illegal uses.

    The User’s data may be transferred to foreign countries (also extra-EU countries, such as USA), in compliance to the above-mentioned information.

    4. Categories of subjects to whom the personal data can be communicated or who can know it and the diffusion of personal data

    In order to achieve the purposes that the personal data is collected for, the Collector can appoint other responsible parties for processing the personal data such as IT service providers, i.e. direct marketing, internet service and cloud computing, subjects that are in charge of the warehouse logistics, as well as promotion, sale and delivery of the products and services of the Collector, customer care, companies and other subjects that provide customers with legal, fiscal, accountancy, financial, technical-organization, data processing and communication services. Subjects that provide bank services, i.e. financial, insurance and credit recovery services, controlled companies, subsidiaries, public authorities and supervising bodies.

    In order to get the complete list of subjects responsible for personal data processing, the User can contact the Collector in accordance with the methods given in the following section 5 “Rights of the concerned persons”.

    For the same purposes, Serendipity and the parties responsible for processing can appoint other responsible parties for processing data such as employees in charge of the execution of orders, the customer care, the IT and marketing services (if the authorization is given), the IT systems and management systems of the Website and the technical and commercial personal in charge of providing the website services.

    No User’s personal data collected from this website will be diffused.

    5. Right of the concerned person

    Pursuant to art. 7 of the Privacy code, the Users can, at any time, request information about their personal data, if it exists, its contents, origin, correctness or ask for its integration and update or correction. In accordance with the same article, the User is entitled to request its deletion, transformation in an anonymous form or the block of his/her data which is processed in violation of the law and, in any case, the User can, for legitimate reasons, oppose himself/herself to its processing.

    In order to exercise the above mentioned rights, the User can send a request to Serendipity Srl, the Data Collector, by:

    For Further information about the processing of personal data by Chiara Ferragni, please see the Website’s Privacy Policy

  • Having acknowledged the previous information

    To the processing, as well to the communication and transfer of my personal data out of the European Union (in particular to the USA) to providers given in this Privacy information with the methods and purposes given in the above-mentioned information.