Right to withdrawal
If you are not satisfied with your order, you may exercise the right of withdrawal within 14 days from the date you receive the consignment (the days are calculated from the proven date of delivery). The products must be returned undamaged and with the warranty band still attached to each garment.
Return an item
Send us the return request by filling the return form that you can find in your order detail (if you are a not registered customer, click here) and wait for the confirmation email.
Once you'll have received the confirmation mail, ship the products to be returned to:
Diana E-Commerce Corporation S.r.l.
Via San Daniele 137/139
35038 Torreglia (PD)
The shipping cost of the return must be paid by the customer.
The responsibility of the package delivery is held upon the customer.
Dispatch method and costs
Once we have received the returned products, we will evaluate their condition, reprocess them and proceed with closing your request. You will be constantly updated by email and you can follow the progress of your request at any time in your reserved area.
Remember that Chiara Ferragni Collection will not change the products, only refund the cost of the returned items.
The full refund for the products will be made within 30 days at latest from the date the returns have been received.
For further information regarding how to apply for a return, you can check our legal area.